Bizerba offers customers in the trades, retail, industry and logistics sectors a globally unique portfolio of hardware and software solutions for the central "weight" factor. The range includes products and solutions for cutting, processing, weighing, cashing, checking, commissioning and labelling. Comprehensive services ranging from consulting, service, labels and consumables to leasing complete the solution spectrum. The headquarters of the family-run company group with around 4,100 employees worldwide, which has been in operation for five generations, is Balingen in Baden-Wuerttemberg. Further production facilities are located in Germany, Austria, Switzerland, Italy, Spain, China and the USA. In addition, Bizerba maintains a worldwide network of sales and service locations. Bizerba is present in 120 countries worldwide.
ChallengeOver the years, Bizerba has developed a very diversified IT system landscape. In addition to SAP ERP, Microsoft Dynamics CRM and a self-developed solution for the field service, this includes numerous special applications. “We in the IT department didn't notice quickly enough, however, if something was not running properly somewhere – whether, for example, an application error occurred with a user or a data transfer between the systems was interrupted. We could only become active when a user opened a ticket – and then had to run after the topics. We wanted to change that,” explains Christian Leins, Head of Software Development at Bizerba.
Leins rejected the idea of developing his own solutions as well as the use of powerful solutions – instead, he was impressed by Peakboard, an all-in-one solution for simple corporate digital signage. “We knew the developer qualities of the team behind Peakboard through the holding company Theobald Software, from which we use the ERPConnect,” says Leins. “It was clear that behind Peakboard was IT intelligence and competence. I then tried out a free trial and was really impressed with the ease with which the boards could be created.”
Solution at a Glance
Visual monitoring of functional errors in applications or data transfers between systems, display of information from different systems for forklift drivers.
Implementation of Peakboard for information visualization for:
- Monitor in the production hall
- Monitor in office
- Simple provision of target group-specific information
- Direct information availability on the forklift via touchpad
- Faster response to application errors or data transfer problems
- Sustainable optimization of IT processes through permanent process transparency
- Attractively designed tacking display in lean process
Time to Value8 hours to productive use of a first Peakboard.
Application and BenefitsThree Peakboards are meanwhile in use at Bizerba: The IT Management Peakboard runs on its own screen in Leins' office. “I can always keep an eye on the running applications and interfaces. This is also very helpful when talking to my employees - we can immediately discuss where who must take care of which point. We are also informed directly how many tickets are open, which new tickets have been added, whether they are errors or requests. Everything is always there – in real time. I don't have to get the information first, I get the information anytime on different screens.”
“For me, digitization also means
generating real added value from existing data.
And that's exactly what we are doing with Peakboard:
We provide employees with the information
they really need in their daily routine – in
a simple manner and exactly where they are needed,
whether in the office, in the factory hall
or on the forklift.”
Christian Leins, Head of Software Development at Bizerba