The Microsoft SQL Server-based ERP system APplus serves as the database. The tables accessed by Peakboard are updated every five minutes. A 65-inch monitor is used as a screen. The chronological goods receipt of extruders which are in need of repair is visualized. The mechanic can thus see whether he has more new incoming goods or more approved cost estimates and prioritize what he’ll do first: Repairs or analyses of repair requirements as a basis for new cost estimates. “Or whether, if both the value for incoming goods and the value for released CTs goes up, another mechanic will have to be deployed,” adds Herz. The processing time of an order is also displayed – both the average of the year and the average value of the last completed calendar week.
In a two-minute alternation with the incoming goods screen, a list of all service orders with service number, customer, model, date of incoming goods and most recent booking is displayed – in other words, every process step in the repair process as well as the number of days since the last booking.
Thanks to Peakboard, MUNSCH not only benefits from time savings, as Herz explains: “Our colleagues complained about the manual effort involved with the card board variant, which we had previously visualized. The elimination of the additional work by moving the cards was of course immediately well received”. Transparency has also increased significantly. “We are now easily visible in our process, which enables the employees to work in a structured way without having to look at any lists first. A quick glance at the screen and they know how things are currently going.”
Peakboard also contributes to the external image, as Herz reports: “Our company philosophy includes a clean, tidy, structured workshop, where we often welcome trading partners and customers. We see the large display with the current repair status as a perfect complement to the positive appearance of our workshop. We always experience a small ‘wow-effect’ with the visitors of the workshop.
