A dashboard for detailed complaint analysis.

Digitalized customer complaints

Solution at a glance.

Problem

Lack of transparency about the number and reasons for complaints
Slower processes due to manual processing
Complex error analysis

Solution

A digital dashboard for complaint analysis
Saving data for long-term analysis

Result

Insights into improving the complaints process
Shorter processing times, thanks to digitized real-time data
Simplified error analysis based on up-to-date information
Data archival for long-term analysis

Transparent error analysis with Peakboard

Real-time visualizations to empower and motivate employees.

Reducing complaints is key to cutting logistics costs and increasing efficiency. Early error detection in logistics operations minimizes processing, repair, and replacement expenses. The complaint analysis visualizations from Peakboard provide your logistics team with data on
complaint rates and reasons, common error types and locations, all in real-time! This transparency offers your team critical insight into their performance and empowers employees to immediately take action to correct errors.

Learning from error analysis.

A comprehensive analysis of complaints allows you to pinpoint weaknesses in your company for optimizing logistics processes. In the warehouse, dashboards highlight problem areas from the previous week, including errors and their causes. Peakboard also displays real-time complaints, allowing you to compare current performance with the previous week’s data. This comprehensive historical data offers the best basis for informed decision making in your complaint analysis.

Discover a wide range of available dashboard templates on our Templatesite

The software

Peakboard Designer.

Capture, process and visualize your order data e.g. from SAP with the production data from your machine – in real time and without major programming effort.

Just download the software for free, install it on your PC and get started.