Here you will find answers to frequently asked questions (FAQ) about Peakboard. To help you as quickly as possible, these are divided into general and technical questions.
Is Peakboard certified by SAP?
Yes, Peakboard is certified by SAP.
How are the costs for a software update calculated?
Both updates and technical support are free of charge as part of a maintenance contract.
Is the language (German, English, possibly others) in the Peakboard-Designer individually selectable by the user?
The complete application and the Peakboard Help Website is currently available in English, German, and Chinese (Mandarin).
Is the user manual available online (in the Peakboard-Designer)?
Help is only available on our Peakboard Help website at help.peakboard.com/en. However, you can jump directly from the application to the correct chapter on the Peakboard Help website.
How many monitors can I connect to a Peakboard-Box?
You can connect one monitor per Peakboard-Box via HDMI cable. Splitting a visualization across several monitors is not planned.
Is Peakboard suitable for use in an industrial environment?
Yes, the board in the Peakboard-Box is protected by a solid aluminum housing. If the environment is suitable for a monitor, you can also use the Peakboard-Box without problems.
Do I need programming skills to use Peakboard?
Our solution is basically designed so that users can use it without programming knowledge. For example, the connection of new data sources can be performed as a power user. More complex questions, such as the connection of data sources such as SQL Server, S7 control or event-driven dependencies, can require programming skills.
Are training courses offered for use?
Yes, we have had the best experience when training courses are held as a kind of workshop based on concrete questions at the customer’s premises.
Is 1st, 2nd and 3rd level support available?
Basically, we have exactly one support team that distributes the ticket internally and coordinates everything else with the appropriate contact person.
Are the support services e.g. 5/8, 7/24 available?
Maintenance includes 5/8 support. 7/24 support is generally offered but is neither necessary nor desired by most of our customers.
What is the response time to support tickets?
Peakboard guarantees a response time to support requests within 24 hours. Consulting service is not covered by support.
What is the difference between Peakboard Pro and Peakboard Enterprise?
See the product details page for all the information about the differences.
Can I upgrade from Peakboard Pro to Peakboard Enterprise?
Yes, a paid upgrade is possible and is activated by a newly generated license key.
Which operating system and which applications run on the Peakboard-Box?
The operating system is Microsoft Windows 10 IoT Enterprise and does not allow installation of additional components. Besides the OS only the Peakboard-Runtime runs on the box.
Where is the data buffered / cached?
Basically, the data is only buffered locally (on the box) and only very briefly (usually only for a few minutes. If a larger, better, longer buffering is desired, it makes sense to interpose a database of the customer’s choice. Depending on the architecture, this can make sense.
Is there a logging or log?
Yes, a detailed log is created. Both from the operating system and from the Peakboard-Runtime.
How often is the data updated?
This can be set as desired. From real-time to times between 5 seconds and several days everything is possible. It depends on the application.
Is the communication between the Peakboard-Designer and the Peakboard-Box encrypted?
In which cycles are software updates provided?
Usually we publish one update per week. However, it is usually not necessary to always import all updates. We recommend updating 2-3 times a year or if there is a concrete need (because a bug has been fixed or a certain new feature is needed). If there is a security-related problem that needs to be fixed with an update, we will proactively inform all customers.
Are there predefined interfaces to SAP and non-SAP systems?
Yes, this is one of the great strengths of Peakboard.
Are the contents of the interfaces clearly defined or freely selectable in advance?
The contents are freely selectable and have a very high degree of freedom.
Is there a role concept for administrators? Is there an administration concept for the operation?
Each Peakboard-Box is shipped with an administrator user. The administrator can create as many users as desired on each box. Each user can then be assigned a role with definable rights. On our help website you will find further information on user administration.
Can a test environment be set up (e.g. before changes are released into the production system)?
The designer application has a preview mode. These previews are usually used for testing. Alternatively, a separate test box can be set up and tested. But this is rather unusual, because the local preview meets all requirements.