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frequently asked questions.

Here you can find answers to frequently asked questions (FAQ) about Peakboard. To help you as quickly as possible, these are divided into general and technical questions.

Can’t find the right question or answer? Not a problem – just email us at info@peakboard.com.

general questions.

Peakboard is SAP certified and fulfills all requirements for successful integration with SAP-ERP applications.

You can find an overview of possible data connections here.

You can connect one monitor to each Peakboard Box with an HDMI cable. Splitting a visualization over several monitors is not intended.

Because of its high flexibility, Peakboard is used in many different areas. There are numerous applications for Peakboard. You can find an overview of the different applications here. Here you can also find an overview of the wide range of examples for your dashboards.

Yes. The circuit board of the Peakboard Box is protected by a solid aluminum case. If the environment is suitable for a commercial monitor (TV), then your Peakboard Box can easily be placed there as well. There is also the option of mounting the Peakboard Box on a top-hat rail (support rail).

In general, the Peakboard Designer can be used by every employee to create visualizations. Normally, there is a “power user” who is very familiar with the different data sources. To install the software, a user may require administrator rights. Setting up the Peakboard Box can also be done by a non-administrator, depending on company policy.

Simply choose the right cost model from the two we offer. You can find an overview of the costs here.

As part of your Service Level Agreement, the updates and technical support are free.

Peakboard is a visualization solution that combines software and hardware. With the free Peakboard Designer you can test and simulate your visualization project in advance without any functional restrictions. To use and test Peakboard to its full extent, you will need the Peakboard Box that contains the required interfaces.

Depending on the interface requirements, there are different product versions and services. You can find an overview of the individual Peakboard versions here.

Yes, a free upgrade is possible and is activated by a newly-generated license key. Contact our Sales Team at sales@peakboard.com to receive your newly-generated license key.

You can find helpful tips and support for using the Peakboard Designer on the Peakboard help site at help.peakboard.com. Or register here for one of our free webinars.

Yes, you can find a selection of different templates that you can completely adapt according to your needs here.

The Peakboard Designer and Peakboard help site are available in German, English, and Chinese (Mandarin).
You can interact with the dashboard by using external devices such as a mouse, keyboard and presentation clicker, or devices connected to Peakboard Edge. There is also the option of creating an interactive dashboard via a touch display.
Peakboard is essentially designed so that one doesn’t need programming skills to be able to use it. For example, it is possible to connect data from new sources as a power user. For more complex questions, like how to connect data sources such as SQL Server, S7 control or event-driven dependencies, programming skills could be useful.

Yes. The most popular is our workshop in which we answer specific individual questions on-site. Here you can schedule your personal appointment.

You can find useful tips for your first dashboard with Peakboard here. Or register for one of our free webinars. Should you have additional questions, our Support Team will be happy to help you. The best way is to submit a ticket by sending an email to support@peakboard.com.

We generally have exactly one Support Team that assigns the ticket internally and coordinates everything else for you with the appropriate contact person.
The maintenance services provides 8/5 support. We offer 24/7 support on request.
We respond to your support inquiries within 24 hours. Our consulting service is not covered through Support.

Peakboard Edge can directly input and output information through external devices. Peakboard Edge does not communicate via a display to do so. Instead, it is always connected to a Peakboard Box. Here you can find additional information on Peakboard Edge.

Digital input devices with a voltage of up to 24V (e.g. switches, buttons, barcode scanners, RFID readers, and light barriers) can be connected to Peakboard Edge. Analogous input devices are not supported. Here you can find additional information on Peakboard Edge.

Digital output devices with a voltage of up to 24V (e.g. signal lights and sound boxes) can be connected to Peakboard Edge. Analogous output devices, such a potentiometer or dimmer, are not supported. Here you can find additional information on Peakboard Edge.

Peakboard Edge has 4 DIs (Digital Input) and 4 DOs (Digital Output) as well as 2 USBs in order to connect devices such as barcode scanners, for example, to the input or soundboxes to the output. Here you can find additional information on Peakboard Edge.

With Peakboard Hub, managing your Peakboard Boxes is brilliantly easy. Use it to configure all the settings for your Peakboard Boxes centrally and conveniently, including network settings, naming your Peakboard Boxes, and managing licenses. Find out what else Peakboard Hub offers you on our landing page.

To install Peakboard Hub, simply send an email to sales@peakboard.com.

To install Peakboard Hub, you need IIS (Internet Information Services) and a Windows Server (from 2016 on up). Logging on to the Peakboard Hub then occurs through the active directory users of the domain where the application is running. Your data storage is based on SQL Server Express; the database is installed with it. You can also use SQL Server databases (from SQL Server 2017 on up) that already exist at your company.

Peakboard Hub is hosted locally at your company. This way you can be sure that neither the communication between you and Peakboard Hub nor the communication between Peakboard Hub and your Peakboard Boxes requires an external connection.

Yes. Simply install Peakboard Hub on your server and add your Peakboard Boxes. You can now manage your Peakboard Boxes and make updates via the browser. Learn more about Peakboard Hub on our landing page.

Access Peakboard Hub via your browser using Windows login credentials. Peakboard Hub has a user manager system that allows you to assign different roles to the user.

Yes. Peakboard Hub has an SQL database built in, where data can be stored and then retrieved using Peakboard via the Peakboard Hub List data source.

technical questions.

The operating system is Microsoft Windows 10 IoT Enterprise and does not allow for the installation of additional components. In addition to the operating system, only Peakboard-Runtime runs on the Peakboard Box.

The Peakboard Box can be integrated into the network both via Wi-Fi and LAN cable. Due to its more stable connection, we prefer customers to use the LAN cable. The device behaves like a normal Windows client within the network. The setup and configuration are done via the Peakboard Designer. If needed, Peakboard Boxes can also be integrated into your domains.

The Peakboard Box will require a power connection (USB with an appropriate current strength is included) and a connection to the network (LAN cable or WiFi). In addition, you need a monitor of your choice with an HDMI connection for the output of your visualization. To install our Peakboard Designer software, we recommend a Windows 10 client.

The data is only cached locally (on the Peakboard Box) and only very briefly (normally for just a few minutes). If a larger, better, longer caching is desired, it makes sense to add a database of your choice to the circuit. Depending on the architecture, this can be a practical solution.

Yes, a detailed log is created. Both by the operating system and by Peakboard-Runtime.

This can be set up however you like. From real time to times anywhere between 5 seconds and several days, everything is possible. It depends on the use case.

Yes.
Data privacy and data security are very important to us at Peakboard! We do not pass on any data to third parties that is acquired through the use of our software. Of course, cloud-based interfaces are the exception. Due to function-related transmissions, depending on the data source, data is also transmitted to Microsoft (OneDrive, etc.), for example. Otherwise, the exchange of data only occurs within the interfaces used for visualization (e.g. in the SAP system).
As with other Window clients, user accounts are protected by a password. The legal policy of the Windows operating system applies. On the Peakboard Box, Windows Defender actively protects the operating system. Passwords are encrypted when transmitting visualizations to the Peakboard Box. Access restrictions at the network level should also be made by the customer.

We normally release an update about once a month. However, in most cases, it is not necessary to always install all the updates. We recommend 2-3 times a year or to install updates when there is a specific need, such as due to a bug fix or when a specific new feature is required. Should there be a security-related problem that must be fixed with an update, we will tell you proactively. You can find all the information on the latest updates here.

Yes. This is another area where Peakboard shines!
The contents are freely selectable, so they offer you a very high degree of freedom.

Every Peakboard Box is delivered with an administrator user. The administrator can set up as many users as you like on every Peakboard Box. Each user can then be assigned a role with definable authorizations. On our helpsite you will find further information on user management. You can find an overview of the data connections here.

The Peakboard Designer features a preview mode that you can use for testing. Alternatively, you can also set up a separate Peakboard Box and conduct tests with it. That is rather unusual, as the preview mode meets all requirements.

Log4j is a library of program functions for the Java programming language. Log4j can be used to log the activities of a program. Applications that use Log4j to log user input are potentially affected by this vulnerability. Peakboard is not affected! Peakboard Designer, Peakboard Box, Peakboard Edge and Peakboard Hub do not use the Log4j library!

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