Frequently asked questions

FAQ.

Here you will find answers to the questions we are most frequently asked by customers and interested parties. In order to help you more quickly, they are divided into six categories.

You can interact with you applications via external devices such as a mouse, keyboard, presenter and buttons etc. There is also the option of creating an interactive dashboard via a touch display.

Yes. Peakboard is SAP certified and meets all requirements for successful integration with SAP applications. We have even developed our own interface for this.
Learn more about SAP connectivity here.

You can set this up as you wish. From real time to times between 5 seconds and several days, everything is possible. It depends on the use case and the data source.

There are several extensions for this. We are happy to support you with the connection and find a solution together. Just contact us.

Yes, you can also visualize the applications on a screen without using the Peakboard Box. Our solutions are flexible and can also be displayed on a screen using a device of your choice. We have Peakboard BYOD (Bring your own Device), which allows you to purchase a license to run Peakboard on your own device.

With Peakboard, a wide variety of data sources and pre-systems can be connected. Find the right interfaces for you from over 100 different data connections. Have a look on all possible data connections.

Peakboard is designed to be used without any programming knowledge.
If you want to make your dashboard interactive, there are several low-code options available. Peakboard Building Blocks, the visual code editor in Peakboard Designer, helps you create complex logic and flows, for example. This way you can create statements, loops and interactive inputs in a simplified way without writing a line of script.
For more complex issues, such as connecting data sources like SQL Server, S7 control or event-based dependencies, programming skills are an advantage.

Due to its high flexibility, Peakboard is used in many different industries. You can find an overview of possible solutions on our website.
Our templates also give you the inspiration you need to create your first dashboard with Peakboard. Download it for free and customize it according to your needs.

Any employee can use Peakboard Designer to create applications. However, this is usually done by employees who are well acquainted with the various data sources in the company.
You may need administrator privileges to install our software, Peakboard Designer.
The Peakboard Box can be set up by a non-administrator, depending on company policy. But you will usually need a network administrator or IT administrator to integrate the Peakboard Box into the company’s infrastructure.

With our free software, Peakboard Designer, you can pre-build, test and preview your project without any functional or time limitations.

To display your dashboard on the monitor in any location, you need the suitable Peakboard Subscription, which includes the requested interfaces.

Our subscription pricing model is particularly transparent and easy to scale. There are no follow-up costs.
Depending on the interface requirements, there are different product versions. Here you can find an overview of the versions.

Yes. The most popular is our workshop, where we answer your specific questions individually directly on site. If interested, just contact sales@peakboard.com.

As part of the SLA, our technical support will help you with any technical questions you may have about Peakboard. The fastest way is to submit a ticket by e-mail at support@peakboard.com.

We respond to support tickets within one business day. Our consulting service is not covered by the support.

For the Peakboard Box you need a power connection (USB with suitable power is included) and a connection to the network (LAN cable or WLAN). You will also need a monitor of your choice with HDMI port to output the visualization.

For Peakboard BYOD, your own hardware should meet the following minimum technical requirements:

1 GHz CPU with 2 cores
4 GB RAM
64 GB storage space

These numbers are the absolute minimum to get Peakboard BYOD up and running. For a smooth user experience, you should at least double these values.

For the installation of our software, Peakboard Designer, we recommend Windows 10 or newer.

You can connect the Peakboard Box to the network via WLAN as well as via LAN cable. Due to the more stable connection, we recommend the connection via LAN cable. The device works like a normal Windows client in the network. Setup and configuration are done via Peakboard Designer. If needed, you can also integrate Peakboard Boxes into the domain.

Peakboard BYOD behaves like normal Windows software. Your device (IPC hardware, laptop or tablet) only needs to be connected to a network to receive all the data.

Yes, you can also visualize the applications on a screen without using the Peakboard Box. Our solutions are flexible and can also be displayed on a screen using an end device of your choice. We have the Peakboard BYOD (Bring Your Own Device) version, which allows you to purchase a license to run Peakboard on your own device (IPC hardware, laptop or tablet).

The Peakboard Box starts with a Windows user who has no rights except those necessary for viewing. The user cannot install anything or run any other software except the one provided by us.

In addition, Peakboard Box runs in a kiosk mode that does not allow switching to desktop mode.

The Peakboard administrator account and password will be sent to you separately by email.

Note: Please change the password and keep it digitally. It cannot be reset if lost!

As with other Windows clients, user accounts are password protected. The rights concept of the Windows operating system applies. Windows Defender is active on the Peakboard Box to protect the operating system. Passwords are encrypted for visualizations transferred to the Peakboard Box. Additionally, you should also restrict access at the network level.

The Peakboard Box does not require Internet access by default.

In general, the data is only buffered locally (on the peakboard box) and only for a very short time (usually only a few minutes). If a larger or longer buffering is desired, it makes sense to interpose a database of your choice. Depending on the architecture, this can make sense.

Log4j is a library for writing log entries.
This currently only affects Java applications, which we do not offer. Neither Peakboard Box, Peakboard BYOD, Peakboard Designer nor Peakboard Hub is based on Java. There are libraries for other environments such as .NET (which we offer), but these libraries are also not in use by us. For the libraries in use that are not based on Java, there are no known issues. For logging on the Peakboard Box, we have developed our own implementation solution.

With the Peakboard Administrator Account it is possible, but not necessary, to install a virus scanner on the Peakboard Box. We guarantee the full protection.

You can connect one monitor per Peakboard Box via HDMI cable. Splitting a visualization over several monitors is not provided.

The Peakboard Box starts with a Windows user who has no rights except those necessary for viewing. The user cannot install anything or run any other software except the one provided by us.

In addition, Peakboard Box runs in a kiosk mode that does not allow switching to desktop mode.

The Peakboard administrator account and password will be sent to you separately by email.

Note: Please change the password and keep it digitally. It cannot be reset if lost!

Yes. The circuit board in the Peakboard Box is protected by a robust aluminum housing. If the environment is suitable for a standard monitor (TV), you can also easily place your Peakboard Box there. In addition, it is possible to mount the Peakboard Box via a top-hat rail (mounting rail). Optionally, you can seal your Peakboard Box with an additional cover to make it fit for special industrial environments, e.g. very humid rooms.

The Peakboard Box does not require Internet access by default.

The operating system is Microsoft Windows 10 IoT Enterprise and does not allow the installation of any other components. Besides the operating system, only the Peakboard-Runtime runs on the Peakboard Box.

There are different product versions depending on the interface requirements. Peakboard Pro contains around 70 and Peakboard Enterprise over 100 data interfaces. We will be happy to help you select the right product version.
You can find an overview of the different Peakboard versions here.

Yes, a paid upgrade is possible and is activated by a newly generated license key. To do so, contact our sales team at info.usa@peakboard.com.

You can integrate the Peakboard Box into the domain, but you don’t have to.

By default, all ports on the Peakboard Box are blocked except the following:

ICMPv4 and v6
Port 6 (Broadcast, optional)
Port 7 (Ping)
Port 5985 and Port 5986 (WinRM / PowerShell)
Port 40404, 40405 and 40407 (Peakboard communication)

Each Peakboard Box and Peakboard BYOD license comes with an administrator user. The administrator can create as many users as required andcan assign a role with definable rights to each user. On our helpsite you can find more information about user management.

Yes. To do this, use Peakboard Hub online and add your Peakboard Boxes. Now you can manage your Peakboard Boxes and make updates via browser. Learn more about Peakboard Hub here.

The minimum requirements are:

1 GHz CPU with 2 cores
4 GB RAM
64 GB storage space
These numbers are the absolute minimum to get Peakboard BYOD up and running. For a smooth user experience, you should at least double these values.
The minimum hardware requirements depend on the use case. Feel free to contact our sales team (info.usa@peakboard.com) or book a free online demo directly to get a personalized consultation for your individual case.

You need one license per device. In this case, you need 5 usage licenses and 5 end devices. Splitting a visualization over several monitors is not foreseen.

There are no differences in functionality between the two versions.

After you have submitted your request via our pricing page, we will send you a download link for Peakboard BYOD. After installation, you can test the software. For ongoing use, a hardware-bound license is required, which is provided by our sales team (info.usa@peakboard.com).

Yes, you can also install Peakboard BYOD on your tablet or laptop. One requirement for this is that the device has a Windows operating system.

Windows 10 (from version 1607), any edition, x64 (x86/ARM is not supported)
Windows 11, any edition, x64 (x86/ARM is not supported

If you already have an IPC hardware, it is not necessary to procure new hardware and have it checked by IT. However, if there is a need for additional hardware, you can still obtain this from your existing hardware supplier.

In the event of hardware errors, we are unfortunately unable to provide a replacement or support from our side. Also, in case of problems, you have various contact persons. Additionally the integration could take longer. Furthermore, the Peakboard Boxes are carefully matched to our software, which is why we cannot guarantee optimal functionality for other hardware.

You can find helpful tips and support for using the Peakboard Designer on the Peakboard helpsite at help.peakboard.com. Additionally, you can sign up for for a free individual online demo.

As part of the SLA, you have access to all of our updates. We usually publish an update about once a month. Most of the time it is not necessary to install every update. We recommend to install updates 2-3 times a year or when you have a specific need, e.g. because a bug has been fixed or you need a certain new feature. If there is a security-related problem that needs to be fixed with an update, we will inform you proactively. You can find all information about new updates here.

Yes, you can find a selection of different templates that you can customize according to your needs here.

The updates and technical support are free of charge for you as part of a maintenance contract.

The Peakboard Designer and Peakboard help site are available in German and English.

Windows 10 (from version 1607), any edition, x64 (x86/ARM is not supported)
Windows 11, any edition, x64 (x86/ARM is not supported

With Peakboard Hub, managing your Peakboard Boxes and Peakboard BYOD licenses is very easy. All settings can be made here conveniently and centrally. This includes, for example, network settings, naming your Peakboard Boxes/Peakboard BYOD licenses, license management, rebooting, resetting, changing the network configuration and installing the new runtime and security updates. What else Peakboard Hub offers you, you can find here.

The range of functions is the same in both versions. For a quick overview, we have summarized the most important points for you here.

Yes. A database is integrated in Peakboard Hub, where data can be stored and then retrieved using Peakboard via the Peakboard Hub List data source.

Peakboard Hub is hosted locally at your company. So you can be sure that neither the communication between you and Peakboard Hub nor the communication between Peakboard Hub and your Peakboard Boxes requires an outside connection.

To install Peakboard Hub, you need IIS (Internet Information Services) and a Windows Server (2016 or later).
Login to Peakboard Hub then takes place via the Active Directory users of the domain in which the application is running.
Your data storage is based on SQL-Server Express, the database is installed with it.
However, you can also use SQL Server databases (from SQL Server 2017) already existing in your company.

To obtain a license for Peakboard Hub on-premise, simply send an email to info.usa@peakboard.com.

Access is via the browser with Active Directory (Windows) users. Peakboard Hub has a user manager system that allows you to assign different roles to the user.

Frequently asked questions

FAQ.

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