Reducing the number of complaints is an important factor in lowering your logistics costs. By detecting errors early, you can reduce your processing, repair, and replacement costs and thus increase the efficiency of your logistics.
Peakboard helps you to reliably present your errors along your value-added process. Employees in your logistics department use real-time visualizations to see information about complaint rates and reasons as well as frequently encountered error types and locations. Errors such as picking the wrong items, mixing up shipping labels, or mixing up several orders are recorded and clearly displayed.
Your team gets transparent insight into their own performance and is motivated to avoid mistakes. In addition, Peakboard can be used to provide feedback and take corrective action by showing employees the impact of their actions and decisions on the process. The digitized and automated analysis process compensates for the information asymmetry, and your employees can keep an eye on their own mistakes.
A thorough analysis of complaints helps you to identify the weak points in your company in order to optimize the logistics processes. In the warehouse, the dashboards show your employees the work areas where there were problems in the previous week, which errors occurred, and what the causes were. At the same time, Peakboard is able to display the currently received complaints in real time and thus compare live key figures of the current performance to the previous week. This provides you with the best basis for decision-making about your complaints analysis, since you have access to all of your historical data.
Discover a wide range of available dashboard templates on our Templatesite
Capture, process and visualize your order data e.g. from SAP with the production data from your machine – in real time and without major programming effort.
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